I didn’t get a confirmation email for my purchase. Did my order go through?
A missing confirmation email does not necessarily mean your purchase failed. Before trying again, please check the following:
- Check your email. Look in your spam or junk folder and confirm you’re checking the email address used for the purchase.
- For store purchases and clinic registrations, check your orders. Sign in to the account used for your purchase and go to My Dashboard → My Orders. If the order appears, check its status. An order awaiting payment, including an in-person clinic registration with check payment selected, does not mean payment has been received.
- For Premium Membership purchases, check your access. Sign in to the account used for your membership and try opening a Premium video. The subscription label in your dashboard does not always reflect Premium access correctly. Being able to view Premium content confirms access, but does not by itself confirm that a particular payment went through.
- Check for a charge before purchasing again. Review your bank or credit-card activity. A pending charge does not necessarily mean the payment is complete. If you see a pending or completed charge but are unsure whether your purchase went through, contact us before trying again so we can help avoid a duplicate purchase.
If you’re still unsure, please email volleyball@theartofcoaching.com. Include:
- The email address used for the purchase
- The item, clinic, or membership you tried to purchase
- The purchase date and amount
- Your order or invoice number, if available
We’ll check the purchase and payment status and help you with the next steps.