Why can’t I view Premium videos after purchasing a Premium Membership?
If you purchased Premium Membership but cannot access Premium videos, please try these steps:
- Confirm you’re signed into the correct account. Use the email address or username associated with your Premium Membership.
- Your dashboard may show “Free” even when you have Premium access. If you haven’t already, try opening a Premium video to check. If you’ve already tried and cannot watch it, continue with the troubleshooting steps below.
- Clear your browser cache and reload the page.
- Try a different browser to see whether the issue continues.
If you’ve already tried these steps, you don’t need to repeat them.
If you still cannot access Premium videos, email volleyball@theartofcoaching.com and include:
- The email address associated with your account.
- A link to a video you cannot access.
- A screenshot or the exact wording of any error message.
- The browser you’re using and any troubleshooting steps you’ve already tried.
Our team will review your membership and help troubleshoot the issue.